Shipping policy

Shipping policy

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping rates: We offer $5 flat rate shipping, which will be displayed at checkout.

Local pickup
You can skip the shipping fees with free local pickup at [list the locations where in-store pickup is available]. After placing your order, your order will be prepared and ready for pick up within 1 to 2 business days. 

Please wait to pickup your order until you receive an email that your order is ready.
Hours for pickup are Tuesday-Friday 9am-5pm

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us.

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at cyndiallcott@skintherapist.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here. 

Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. If you experience any adverse reactions to any products purchased. Please contact Cyndi immediately at 949-387-1404.

In the event that your order arrives damaged in any way, please email us as soon as possible at cyndiallcott@skintherapist.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at cyndiallcott@skintherapist.com.